Returns Policy
Last updated: August 2026
This policy will be reviewed and finalized. The text below is a working placeholder for returns and exchanges on AstroJerseys.com and is not a substitute for a lawyer-reviewed returns policy.
This Returns Policy explains how to send an item back, when a refund or exchange may apply, and how we handle damaged or incorrect orders. It should be read with our Terms of Sale.
1. When you can return an item
Unworn, unwashed items in original condition, with tags attached where supplied, may usually be returned within 14 days of delivery. Personalised or custom-printed jerseys, and items returned incomplete or in unsaleable condition, may not be eligible except where required by law (for example a manufacturing fault).
2. Faulty, damaged, or wrong items
If your jersey arrives damaged, defective, or not as described, contact us at hello@astrojerseys.com with your order number and photos. We will arrange a replacement or refund in line with your legal rights.
3. How to start a return
E-mail hello@astrojerseys.com with your order number and the reason for the return. We will confirm whether the return is accepted and how to send the item back. Do not return items without contacting us first, so we can track the parcel.
4. Refunds
Approved refunds are issued to the original payment method after we inspect the returned item. Original shipping charges are generally non-refundable unless the return is because of our error or a faulty product. Return shipping costs are your responsibility unless we agree otherwise or the law requires us to cover them.
5. Exchanges
If you need a different size, tell us in your return request. Exchanges depend on stock. If the new size is unavailable, we will refund the original item instead.
6. EU/UK cooling-off
If you are a consumer with a legal right of withdrawal, that right is in addition to the process above. We will honour applicable cooling-off rules once this policy is finalized.
7. Contact
AstroJerseys — hello@astrojerseys.com
